Page-support-hero

Our teams manage your print infrastructure so you don’t have to worry about it.

Have a problem? Whatever service or solution you use with us, our teams are there to help you and ensure the optimum performance of your infrastructure

DYALOG, a professional, responsive and local team at your service

Benefit from efficient customer service and support to ensure that all your problems are quickly solved

Support DYALOG

Remote handling to help you

We support you in installing solutions and fixing incidents.

Support DYALOG

Support and training for your teams

We are at your disposal for training your teams - our specialised trainers have all the expertise required.

Support DYALOG

Close by and responsive

Our DYALOG support centre is located in France, and this means that we can interact with our customers quickly, efficiently and proactively

Request help

A firm commitment to respond and resolve incidents within specified deadlines

DESCRIPTION: EXAMPLES

RESPONSE
WITHIN

FIXED WITHIN

Critical

Critical

Customer system services shutdown/interruption

2 hours

2 working days

Urgent

Urgent

Loss of data, recurring incidents, planning

4 hours

4 working days

Minor

Minor

Common incidents, requests and questions

8 hours

8 working days

  • Based on DYALOG support working hours
  • For all MONITOR, MONITOR 360, DIRECT and ACCESS, VALUE, MANAGE software
  • Deadlines given as soon as incident ticket is opened
  • SLA for so-called "Standard" solution media
  • Does not include maintenance or installation (Additional Service)

Creating a ticket

We will deploy resources as quickly as possible to solve your problems.

jeunes-support-form-dyalog
Support DYALOG

Does a critical emergency need dealing with?

If you have a critical emergency, you can contact our team directly by phone. We will deploy resources as quickly as possible to solve your problems.

Phone: +332 40 38 41 98