Creating a ticket
We will deploy resources as quickly as possible to solve your problems.
Have a problem? Whatever service or solution you use with us, our teams are there to help you and ensure the optimum performance of your infrastructure
Benefit from efficient customer service and support to ensure that all your problems are quickly solved
We support you in installing solutions and fixing incidents.
We are at your disposal for training your teams - our specialised trainers have all the expertise required.
Our DYALOG support centre is located in France, and this means that we can interact with our customers quickly, efficiently and proactively
DESCRIPTION: EXAMPLES |
RESPONSE |
FIXED WITHIN |
|
---|---|---|---|
Critical | |||
Critical |
Customer system services shutdown/interruption |
2 hours |
2 working days |
Urgent | |||
Urgent |
Loss of data, recurring incidents, planning |
4 hours |
4 working days |
Minor | |||
Minor |
Common incidents, requests and questions |
8 hours |
8 working days |
We will deploy resources as quickly as possible to solve your problems.
All the information you need to optimise the management of your printer fleet